Our Policy
At Zero Web, we are dedicated to providing reliable digital solutions that help businesses grow and succeed. Our policies are designed to maintain transparency, quality, and trust in every client relationship.
1. Commitment to Quality
We are committed to delivering work that meets high professional standards. Every project is handled with care, accuracy, and a focus on achieving the client’s goals. All deliverables go through internal reviews to ensure quality and consistency.
2. Client Communication and Collaboration
Clear communication is the foundation of every successful project. We keep clients informed at all stages — from planning to final delivery. Any major changes or adjustments are discussed and approved to ensure mutual understanding and satisfaction.final
3. Project Timelines and Delivery
All projects follow structured timelines established at the start of the engagement. We aim to meet deadlines while maintaining quality. If any changes in scope occur, we communicate promptly and adjust timelines accordingly.
4. Data Privacy and Security
Protecting client data is our top priority. All information, credentials, and project materials shared with Zero Web are kept strictly confidential and used only for project purposes. We do not share, sell, or disclose client data to third parties without consent.
5. Payment and Invoicing
Payment terms are outlined in the project agreement. Work begins after initial payment confirmation. Any additional work outside the agreed scope is discussed and approved before proceeding, with clear communication about any additional costs.
6. Revisions and Feedback
Client feedback is highly valued throughout the process. Reasonable revisions are accommodated to ensure client satisfaction. However, significant alterations or new requests beyond the agreed scope may result in additional charges and timeline extensions.
7. Maintenance and Support
Following project completion, we offer continued support and maintenance options to keep systems and platforms performing optimally. Support requests beyond existing agreements are managed as new tasks with clear estimates and timelines.
8. Ownership and Intellectual Property
Once full payment is received, ownership of the final deliverables is transferred to the client. Zero Web retains the right to display completed projects in its portfolio for demonstration and promotional purposes unless otherwise agreed.
9. Ethical and Professional Conduct
Our team operates with honesty, integrity, and respect. We maintain professionalism in all client interactions and adhere to ethical practices in every aspect of our work.
10. Policy Updates
Zero Web reserves the right to update or revise this policy when necessary. Any significant changes will be communicated to clients to ensure continued transparency.