Zero Web

Privacy Policy

Effective Date: [10/12/2024]

Zero Web (“we,” “our,” or “us”) is committed to protecting the privacy and security of your personal information. This Privacy Policy explains in detail how we collect, use, disclose, and safeguard your information when you visit our website www.zeroweb.io and engage with our services, including but not limited to design, development, SEO, marketing, and other digital solutions

1. Information We Collect

We gather both personal and non-personal information to deliver and improve our services.

a.  Personal Information

We may collect the following personal data directly from you:

  • Full Name
  • Email Address
  • Phone Number
  • Business Name
  • Website URL
  • Payment Information (processed securely via third-party processors like Stripe)
  • Preferences or interests related to our services

b.  Non-Personal Information

Automatically collected data includes:

  • Browser type and version
  • Device type and operating system
  • IP address and location
  • Browsing activities on our site
  • Referral source (e.g., how you found us)

c.  Cookies and Tracking Technologies

We utilize cookies, pixels, and analytics tools to improve user experience, monitor website performance, and provide targeted advertising. For more on how we use these technologies, refer to our Cookie Policy.

2. How We Use Your Information

We process your data for the following purposes:

  • Service Delivery: To fulfill orders, manage accounts, and ensure service quality.
  • Customer Support: Respond to queries, provide technical assistance, and resolve complaints.
  • Personalization: Tailor content and recommendations based on your preferences.
  • Marketing: Send promotional materials, newsletters, or updates about new services (with your consent).
  • Transaction Management: Process payments and prevent fraud.
  • Compliance: Meet legal and regulatory obligations.

3. How We Share Your Information

Your information may be shared under the following conditions:

a.  Service Providers

We engage trusted vendors for services like payment processing, hosting, analytics, and email marketing. These providers are contractually bound to handle your data securely and only for agreed purposes.

b.  Legal Compliance

If required, we will disclose your information to comply with legal obligations, enforce our terms, or respond to lawful government requests.

c.  Business Transactions

In case of mergers, acquisitions, or asset sales, your data may be part of the transferred assets. You will be notified of any such changes.

d.  Consent-Based Sharing

With your explicit consent, we may share information for collaborative purposes or with partners offering complementary services.

4. Data Security

We employ industry-standard measures to protect your information, including:

  • Encryption: Secure transmission of sensitive data.
  • Access Controls: Restricting access to authorized personnel.
  • Monitoring: Continuous system assessments to identify vulnerabilities.

However, no online platform is entirely secure. Users are advised to maintain strong passwords and report any suspicious activity.

5. Your Privacy Rights

We respect your rights regarding your data, which include:

a.  Access and Correction

Request access to the information we hold about you and correct inaccuracies.

b.  Data Portability

Receive your data in a structured, commonly used, and machine-readable format.

c.  Deletion

Request the removal of your data, subject to legal or contractual obligations.

d.  Opt-Out

Unsubscribe from marketing communications via provided links or by contacting us directly.

e.  Restriction of Processing

Limit the ways your data is processed under specific circumstances.

6. Retention Policy

We retain your information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. Once your data is no longer needed, we securely delete or anonymize it.

7. Third-Party Links

Our website may include links to third-party platforms. We are not responsible for the privacy practices of these external websites. Please review their policies before sharing your data.

8. International Data Transfers

Your information may be transferred and stored outside your home country, including jurisdictions with different data protection laws. We ensure adequate safeguards are in place to protect your data during such transfers.

9. Children’s Privacy

Our services are not intended for individuals under 13 years of age. We do not knowingly collect personal data from children. If we discover such data, we will take immediate steps to delete it.

10. Updates to This Privacy Policy

We reserve the right to amend this Privacy Policy to reflect changes in our practices, technology, or legal requirements. Updates will be posted with a revised “Effective Date” and become effective upon posting. We encourage you to review this policy regularly.

11. Contact Us

For questions or concerns regarding your privacy, please reach out to us:

  • Email: sales@zeroweb.io
  • Phone: 1300 011 152
  • Mailing Address: Suite 303, 22 Rutland Road, Box Hill, VIC 3128, Melbourne, Australia.

For additional information, visit www.zeroweb.io.